Leading Change:
Bringing Soft Skills + Emotional Connection into Healthcare
human emotions matter
"Emotions drive all success. From our brand and marketing to culture and patient experience, our patients and team must feel connected, informed, and safe. People are at the core of real, sustainable success, and emotions drive people."
Lauren Weaver & Christine Scarlett,
The Patient Whisperers® & Founders of upSKILLery™
FORMER PRACTICE LEADERS
First-hand experience.
We lived private practice leadership (for a combined 12 years) as CMO and Director of Brand Development, but we came from the world of consumer marketing and are premium patients ourselves, so our approach has always been to combine the perspective of the patient and the practice.
Proven results.
We built a team of superstar patient whisperers, became known across the country for our patient experience, and grew cash pay revenue an average 60% YOY for four years straight by thinking outside the healthcare box using a people-first systematic approach to everything we did.
Real passion.
The force behind it all? We love people. Period. Our patients, our team, our doctors. Bringing people together through human connection in life-changing experiences brings us true joy. We reinvented the roadmap to success: completely focused on people and their emotions. Now, we’re sharing it with you so you don’t have to reinvent the wheel.
What do we do now?
We're out here serving healthcare by sharing what made us
and our team wildly successful...
as speakers, podcast hosts, authors, team trainers,
and consultants.
FOUNDERS OF UPSKILLERY™
The only online learning platform
focused on the non-clinical, people side of healthcare.
Membership-based masterclasses, expert courses, and team training.
Who it's for:
-
Practice owners, admin, leadership (Growth, Marketing, Management)
-
Everyone (Soft Skills)
Look around, see inside.
Anywhere, anytime learning experiences: desktop or app
“I truly enjoyed the session... Thank you for sharing your passion, experience and great ideas. I have visited hundreds of clinics around the world, the ideas you implemented [in your own practice] and shared at the webinar are up to the same level with the highest-end clinics I have visited in Asia, Europe and Americas.”
- Host, Global Masterclass, Carl Zeiss Meditec AG
4.9 Attendee Rating
THOUGHT LEADERS
Changing healthcare, sparking new perspectives.
We are humbled to be invited to share our non-traditional approach to building a successful healthcare practice and healthy culture on pages, stages, and screens around the globe, across healthcare specialties.
Recent Articles:
“Christine & Lauren are passionate about really sharing practical game-changing knowledge with every fiber of their beings. They are committed to studying the science of human learning behaviors and creating content that resonates and provides real, tangible value to their learners. You won’t be disappointed.”
- Brandi Spurling, Founder, Spree Culture Co.
THE METHODOLOGY
We keep it simple with our
3-Emotion Cycle to Premium Patient Care & Conversion.
At every point of encounter and decision, patients must always feel these three things. (So should our team!)
"The quick, but substantial tips & takeaways that Success Confidentials provides are so easy to implement directly into my practice. I look forward to them every time & can't wait to keep learning more about how I can continue to grow a lucrative & professional medical spa."
-Layne Meloy, RN, BSM, Founder & Owner, Emerald Aesthetics
Watch or Listen.
Get Free Quick Win Resources
Find Complete Online Solutions
Learn About Our 1:1 Coaching Programs
HOW IT FEELS
What it’s like to be a team of patient whisperers.
upSKILLery Teams Member + Yearly On-Site Practice Retreat
Find out
the strategy behind success,
where opportunities lie,
& exactly what to do to get there
